Frequently Asked Questions
Most frequent questions and answers
What if my family and friends in the UK want to order from Treats From Home for me?
We are more than happy for them to place and order via the web or over the phone and accept UK credit card payments. A gift card can be included in the order for a small fee.
What if I want to send something as a gift to someone?
If you let us know, we can place a card if the parcel with your chosen words on it. The cards cost $4.00 and will be added to your total cost. Please use the Special Instructions area on checkout to ask for this and let us know what you would like written on the card. Please also let us know what occasion, ie Birthday, Just Because etc, so we can choose an appropriate card.
Is there a minimum order amount?
In order for the freight to be cost effective for you, we suggest an order of over $30.00.
How long does it take to receive my order?
Australia Post usually delivery in 2 – 3 days for local orders. Interstae orders will take longer. If ordering from Western Australia or NT please allow 5 to 7 days. We generally pack and send your order, within 24 hours of receiving it. If we have any questions or queries, we will contact you to confirm before sending which can delay the process. We aim to have your order sent out as soon as possible.
What if I cannot find what I’m after?
Please contact us with what you’re after and if we do not stock it, we may be able to order it in specifically for you, bearing in mind Australian Customs and Quarantine laws.
Can I order from the UK for a friend or relative in Australia?
You certainly can. Place the order online and we will send it out for you.
What happens if my order goes missing?
Our parcels are sent via Australia Post and by Registered Post, this enables us to send you a tracking number. We cannot be held responsible for parcels that go missing in the post.
What happens if items are damaged during transit?
All parcels are packaged securely when they are packed. We cannot be held responsible for damages which have happened in transit due to the weather or the carrier.
What methods of payment do you accept?
We accept all major credit cards, PayPal & Stripe.
Can I order over the phone or by email?
It’s easier if you place the order online and we can track it correctly.
How much will postage cost?
Freight charges are dependent on weight and size of box sent for your order, however as a guide freight will be as per below regardless of what state it is sent to:
<1KG Parcel = $15.00
<3KG Parcel = $15.00
>3KG Parcel = $17.50
Upon checkout we will add a flat rate of $15.00 to your order and if the freight is significantly different, we will let you know and charge your card the additional amount.
What if you do not have everything in stock?
Sometimes some of our stock goes past it’s best before date and in this instance we will send out the rest of your order minus the out of date goods. Please let us know if you are happy to receive items past their best before date. Obviously in the case of a gift no stock past it’s best before date will be sent.
Crisps have a short shelf life which means they tend to go out of date very quickly, Please let us know in the customer instructions section whether you are happy with goods past their best before date at a reduced price or not.
If we are out of stock of some items, we generally send off your order to you with the items missing and will let you know when we expect to have them back in stock.